FAQ
Last updated
Last updated
ETransfer is a cross-chain service developed by the ETransfer team of the aelf community,， Etransfer will allow unconstrained transfer of information and value between heterogeneous ecosystems, and push our industry towards more openness and interoperability.
Connect Portket wallet
Select deposit asset and receive asset on aelf
Confirm the chain to be deposited and the chain to receive assets
Copy the address or scan the QR code to cross-chain deposit
Confirm which chain to withdraw assets from
Select the asset you want to withdraw
Input the address where you will receive your assets
Choose which chain you want to use to receive assets
Input the amount to withdraw
Confirm the withdrawal and sign in the portkey wallet
You can check the transfer status in History. If the hash of the receiving chain has not been confirmed yet, please wait patiently for the transaction confirmation. If the hash of the receiving chain has been confirmed and has not yet arrived, you can contact us through Support\
The specific confirmation time depends on the third-party network. Confirmation on the Alef network is faster. Confirmation usually takes about 4 minutes. You can check the estimated completion time of your transaction on the history page.
ETransfer allows users to swap assets to another asset while depositing assets into the aelf chain. The maximum slippage is 5%. If it exceeds 5%, Swap cannot be successful. Withdrawal does not currently support swap.
Users' deposit funds are not managed by ETransfer, but by top-level custody companies in web3. They have expertise in multi-signature wallets, cold storage and round-the-clock monitoring in the field of protecting digital assets.
If you fill in the wrong address or choose the wrong network, the ETransfer team does not have the ability to help you recover your assets. Therefore, when you withdraw assets, you must check multiple times to ensure that the address and network are correct.
The ETransfer bot is an official mini-App launched by ETransfer on Telegram. Telegram users can use ETransfer without downloading and registering aelf chain wallet, enabling asset transfers between the aelf chain and other chains. Currently, Telegram users can use all ETransfer functions, including Deposit, Withdraw, and Info.
Go to [https://t.me/ETransferOfficial_bot] and click "Start" or directly type "/Start" to see the current ETransfer function menu.
