Privacy Policy
Your privacy is important to us. It is ETransfer's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website and other sites we own and operate. This policy is effective as of 13 June 2024 and was last updated on 13 June 2024 (the "Privacy Policy").
We reserve the right to modify this Privacy Policy periodically. Should alterations occur, we will notify you by amending the date at the top of this policy. Additionally, in certain instances, we may provide further notification, such as appending a statement to our Website or dispatching a notification to you. We encourage you to regularly review this Privacy Policy to remain informed about our information procedures and the choices at your disposal.
Collection of Information
nformation you provide to us: We gather information directly from you when you interact with us. This may include filling out forms, making purchases, communicating with us via third-party platforms, participating in contests or promotions, seeking customer support, or engaging in other forms of communication in relation to any of our services. The personal information we collect may encompass your name, email address, postal address, phone number, credit card details, and any additional information you choose to share.
Information we collect automatically when you interact with us: Upon accessing our Website or engaging in transactions with us, certain information is automatically collected, including:
Transactional Information: Details pertaining to purchases or returns, such as product specifications, purchase prices, and transaction dates and locations, are collected.
Device and Usage Information: We gather data regarding how you access our Website, encompassing information about the device and network utilized, such as hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. Additionally, we track your activity on our Website, including access times, page views, clicked links, and the preceding page visited prior to navigating to our Website.
Location Information: Subject to your device permissions, we may collect precise location data.
Log information: When you visit our Website, our servers may automatically log the standard data provided by your web browser. It may include your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Information Collected by Cookies and Similar Tracking Technologies: We employ tracking technologies like cookies and web beacons, both directly and through our service providers, to gather information about your browsing habits. Cookies are small data files stored on your hard drive or device memory that aid in enhancing our Website and your browsing experience, allowing us to identify popular areas and features, as well as count visits and to serve you content based on preferences you have specified. Web beacons (also known as "pixel tags" or "clear GIFs") are electronic images used on our Website and in our emails to facilitate the delivery of cookies, track visits, and comprehend usage patterns and campaign effectiveness. For additional details about cookies and how to disable them, please refer to the "Your Choices" section below.
Use of Information
We use the information we collect to:
provide, maintain, and enhance our products and services;
process transactions and furnish related information, such as confirmations, receipts, invoices, customer experience surveys, and recall notices;
customize and enhance your browsing experience on our Website;
dispatch technical notifications, security alerts, and support and administrative messages;
address your inquiries and concerns and deliver customer support;
inform you about products, services, and events offered by aelf and other entities, as well as furnish news and information that we believe may be of interest to you;
monitor and analyze trends, usage patterns, and activities associated with our Website;
administer contests, sweepstakes, and promotions, and process and deliver entries and rewards;
identify, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or unlawful activities, and safeguard the rights and property of Solana and others;
debug to identify and rectify errors on our Website;
adhere to our legal and financial obligations; and
fulfill any other purpose disclosed to you at the time of information collection.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes, or statistical purposes.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
a parent, subsidiary, or affiliate of our company
third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
our employees, contractors, and/or related entities
our existing or potential agents or business partners
sponsors or promoters of any competition, sweepstakes, or promotion we run
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy. By using our site, you acknowledge and agree to such transfers and processing, including to and in the United States. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our Website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you. If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such a person’s consent to provide the personal information to us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. Please be aware we may need to request specific information from you to help us confirm your identity. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Limits of Our Policy
Our Website may link to external sites or apps that are not operated by us. Please be aware that we have no control over the content and policies of those sites and apps, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Privacy Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding this Privacy Policy or the privacy of your information, you may contact us using the following details: contact@etransfer.exchange.
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